Title:  Older Adults Outreach Coordinator (NAP)

Job Description

Queens Public Library is seeking an Older Adults Outreach Coordinator to plan, coordinate, and evaluate innovative and culturally responsive programs in multiple languages for older adult immigrants. Embedded in the Library’s New Americans Program and reporting to its Assistant Director, the Older Adults Outreach Coordinator will plan programs for older adults in multiple languages at our libraries, work with marketing team to drive attendance, and coordinate program details, such as registration and data collection; identify, cultivate and establish partnerships with Queens-based organizations that can help expand reach and participation in library programs and/or connect older adult participants with benefits and services; and work with libraries to help them expand their local community outreach and programming to attract and engage older adult immigrants. We are looking for a bilingual or multilingual professional with demonstrated experience in relationship building, strategic partnership development, and programming, who has experience and enjoys working with older adults.  Performs other duties as assigned.

Major Responsibilities

Program Planning and Coordination

• Plans, implements, monitors, and evaluates a comprehensive suite of in-person, virtual, and hybrid programs for older adults in multiple languages (including exercise classes, creative aging, arts and crafts, writing etc.) across the QPL system.
• Manages the New Americans Program (NAP) program calendar for older adult immigrants and coordinates day-to-day scheduling.
• Arranges physical and technical room setups with community library staff, provides presenters and library staff with necessary direction, and ensures smooth program coordination via regular correspondence.
• Works closely with Programs and Services Department (PSD) program coordinators, community library managers, and various units throughout QPL (e.g., Finance, Marketing, IT, and Purchasing) to coordinate programming efforts and maximize outreach visibility.
• Provides direct on-site support at various community library program sites across the library system to ensure high-quality delivery.

Strategic Partnership and Community Outreach

• Researches, identifies, and maintains robust partnerships with senior-serving community-based organizations, cultural centers, senior centers and faith-based groups to help connect immigrant older adults with benefits and services.
• Actively recruits, vets, and collaborates with external presenters, cultural experts, and community organizations to deliver high-quality and culturally responsive programming for older adults.
• Conducts targeted outreach visits to community-based organizations and Senior Centers serving immigrant seniors to identify specific community needs and facilitate informational presentations on QPL programs and services.
• Connect older adult immigrant customers with library programs, external benefits, and local social services.
• Works closely with the Community Engagement Department and represent NAP at community fairs and events to promotes library programs and resources for older adult immigrants.
• Represents QPL at local, state, and national library meetings and conferences as appropriate on topics serving older adults.

Branch Capacity Building and Administrative Support

• Serves as a dedicated resource for community library staff; provides hands-on support and shares practices to help branches build sustained local engagement and social-connection activities in other languages commonly spoken in specific communities (e.g., localized meetups and conversation circles).
• Shares successful programming models and opportunities with colleagues through formal training and presentations, and through regular communication with peers and supervisors.
• Creates entries in the marketing database system (LAMPS), including but not limited to, program description, attendance tracking, evaluation and marketing.
• Acts as backup on entries in SAP (account payable software), including but not limited to, vendor contracts, purchase orders, requisitions for equipment and supplies, and good receipts; Process all required programmatic paperwork in a timely manner.
• Collects and analyzes program statistics, surveys, and evaluations to provide reports to funders and track the shifting demographics of Queens.
• Performs other duties as assigned.

*This position requires local travel to community libraries and other locations. The schedule for this position may include occasional evenings and weekends. *

Required Education, Certifications And Experience

Required Qualifications

• Bachelor’s Degree and 3-5 years of experience working with older adults.
• Fluency in languages spoken in Queens.
• 3–5 years of experience in community programming, public library services, event coordination, or cultural services, with a focus of designing and delivering programs for older adults and/or immigrant populations.
• Proven ability to manage complex program schedules, coordinate with external partners and navigate virtual/hybrid technologies (Zoom, social media platforms).
• Successfully demonstrated public service experience with the ability to work well with a diverse public; must be friendly, courteous, and professional.  
• Must be detailed orientated and have strong interpersonal, oral and written communication skills; Strong organization and planning skills.
• Must be proficient with computer software applications (e.g. Office Suite software, Word, Excel, and PowerPoint, social media, etc.).
• Demonstrated ability to work with a team and on independent projects.
• Demonstrated flexibility and reliability. 
• Commitment to serving all communities in the most diverse area of the country. 

Preferred Qualifications

• Fluency in Spanish (speaking and writing) is highly preferred.
• A master’s degree in library and information science (MLIS/MLS), Social Work (MSW), Public Administration, or a related field.
• Familiarity with and established relationships with senior centers, community-based organizations serving older adults, and immigrant serving networks within Queens or the New York City area.
• Experience developing culturally responsive creative aging, health and wellness, or social-connection programs for diverse older adult communities.